BROAD PURPOSE OF JOB
To work with the Facilities team to coordinate day to day operations, being accountable for main responsibilities under supervision of the Facilities Manager. Ensure all services are effectively and efficiently delivered to the Company, including contracts and other site projects and activities. Develop relationships with key suppliers to the business.
Coordinate all operational issues relating to Facilities areas of responsibility, responding to customer requests including management of helpdesk requests through a single service platform; ensuring excellent customer service.
Assessing building maintenance issues by conducting weekly walks of the building and recording the findings – raising Maximo requests to enable the work to be completed.
Working with the Facilities Manager and Facilities Projects Adviser to address internal space requirements and to organise/assist with team moves.
Liaise with Security/Reception and Engineering. Ensuring all contractors are fit to work on site, ensuring this involves: all contractor’s Health and Safety documents are updated, inductions have taken place and signing in contractors and supervising when on site.
Respond appropriately to emergencies or urgent issues as soon as they arise.
Working with Facilities Manager and Facilities Projects Adviser to maintain floor plans.
Upkeep and review of Manuals, Handbooks, Guidance notes etc.
Cover Receptionist role & responsibilities when required.
Cover mail room operation, deliveries, enquiries, etc. when required.
Be aware of basic procedures, courier suppliers and all external key contacts.
Other tasks and duties as required.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Excellent communication
- People skills
- Business savvy
- Emotional intelligence